Re: [otrs] Company Tickets or other method of viewing anothercustomer's tickets

Maurício Thanks, that explains that CustomerIDs does work how I thought it did. It's no good - we have far too many customers to do this with. With only a dozen or so I can understand this being an effective solution, but it's unmanageable and unwieldy for the amount we need to be dealing with. 2009/3/30 Maurício Ramos

Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this “trick”. I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm