Still working on this, and although I've made some progress, I'm kinda stuck now. I enabled "Customer Users <=> Groups" and created a new group called 'ctadmins' (Company Ticket Admins). I was hoping that by setting that group as the group under:
Config Options: Ticket -> Frontend::Customer::ModuleRegistration / CustomerFrontend::Module###CustomerTicketOverView that it would only show the Company Tickets button to members of that group. Didn't work that way. So now I'm trying to design a Ticket ACL that would prevent the display of tickets where if the ticket:customer_id matches the customer:customer_id AND they are in the 'ctadmin' group they can display the tickets. However I'm pretty short on sleep right now, so I'm fresh out of ideas. If anyone else has traveled down this path, I'd sure like to hear from you.
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From: o o
From what I've read in the documentation, it looks like this can't be achieved. Granted, I've only gone thru the documentation once, and it's pretty late. It looks like I'd have to create queues for each company in order to have the 'company admin' users. If anyone else has done a similar implementation, or has ideas on how to configure OTRS in such fashion, I'd appreciate the advice.
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