On Aug 7, 2006, at 8:42 AM, Nils Breunese (Lemonbit Internet) wrote:
Boniforti Flavio wrote:
As I'm figuring out how to implement OTRS into my existing IT Environment, I was thinking that my users would be getting quite confused if they should be able to have "many" buttons in their console.
Now, I'm asking: is it possible to leave the customers' just the ability to create NEW TICKETS? No Prefs, no open ticket views, or similar...
I would just let your customers send an e-mail to the OTRS system. See chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/ x1244.html) for more information.
Nils Breunese.
If they ask for more interaction, you can point them to the web interface on a user by user basis. My users find the FAQ area pretty helpful, and several folks like to track their cases (especially the longer more complex cases) Thanks, Zeke -- James "Zeke" Dehnert mailto:jdehnert@norcalnetworks.com Phone: +1 707.546.6620 Fax: +1 707.546.6715 "Life is racing, everything else is just waiting"