Hey OTRS guys, First, I want to thank you for this piece of software, I think the backend is very nice but the frontend could use a little work, usability-wise. My question: I have otrs tied into a LDAP for the agent accounts. So the accounts get properly created when they try to login. But when they login for the first time, they have no access to the queues, since they have no permissions in the users group. Obviously I (or someone) could go through the created accounts and add users permissions, but this is a hassle for everyone. Is it possible that for all created users accounts, the get full permissions on the users group upon creation? Thanks Also, we were using local account before switching to using LDAP. How could I delete the old accounts? Thanks again. -- Robert Kaplow There are 2 things I have learnt in life: 1. Don't reveal everything you know.