Re: [otrs] Move Ticket Number to end of Subject Line

17 Mar 2008

      Hi,

  Hi Andy,
...
...
I was wondering if there is a way that you can modify OTRS so that 
ticket numbers are appended to the end of the subject.
we have make this change in Ticket.pm.

The changes for version 2.1.5:

(mail breaks the line)

change

$Subject = "[$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject;

by

$Subject = $Subject . " [$TicketHook$TicketHookDivider$Param{TicketNumber}] ";

and

change

$Subject = "$TicketSubjectRe: 
[$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject;

by

         $Subject = $Subject . "$TicketSubjectRe: 
[$TicketHook$TicketHookDivider$Param{TicketNumber}] " ;

-- 
Serge ALGAROTTI                             [http://www.cemef.ensmp.fr/]
Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635