Tabitha,
Are you using pre-canned responses, auto-responses or notifications? Those are the three possible areas where you would need to modify the response template, I believe.
On 3/1/07 06:13, "Tabitha Stang" <stang@cleverbridge.com> wrote:
Hi,
My company is evaluating OTRS for use. Unfortunately I’ve run into a major problem. When I answer a test mail, the format is so:
=================================
[salutation I created]
[body of the customer mail]
[OTRS response that I chose]
[OTRS predefined signature I created]
=================================
We need the format order to be “top-posted” as below:
=================================
[salutation I created]
[OTRS response that I chose]
[OTRS predefined signature I created]
[body of the customer mail]
=================================
How do we change this?
Thanks!
Tabitha Stang
cleverbridge AG
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
--
Salvador Manzo [ 620 W. 35th St • Los Angeles, CA 90089 e. manzo@usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"The secret of happiness is freedom, and the secret of freedom is courage".
Pericles' Funeral Oration (431 BC)