Mercator GmbH wrote:
the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/ 012068.html for the original post that said escaping the @-sign worked. Also note that that archived mail has "@" replaced by "_at_", the original mail has just "@".
I have read the article. Actually, in my Config.pm is NO entry for sendmail, since I had to install OTRS new and all my configurations got lost... I have added this now. Is this OK? (sendmail path is correct!)
And what about the pop3 settings in the GUI? Delete them?
# SendmailModule # (Where is sendmail located and some options. # See 'man sendmail' for details. Or use the SMTP backend.) $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f '; # $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'sardiniatravel.net'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'sardiniatravel \@sardiniatravel.net'; $Self->{'SendmailModule::AuthPassword'} = ' ... ';
The mail I linked to solved a problem with sending mail from OTRS (notifications, replies, etc.). Your problem is getting the mails into the system as tickets, right? I figured the same thing might apply, using \@ instead of @. But there's always the possibility it's something else. Personally I've never had a problem using OTRS. Nils Breunese.