For the II question: <a href="http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&amp;ItemID=334">http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&amp;ItemID=334</a><div><br></div><div>for the first you should probably go to mod Customerxxxxdtl</div>

<div><br></div><div>MV<br><br><div class="gmail_quote">On Mon, Oct 26, 2009 at 4:59 PM, Sarper SARIDAL <span dir="ltr">&lt;<a href="mailto:sarper.saridal@gmail.com">sarper.saridal@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hi all,<br><br>Is it possible to disable the TO field while creating a ticket?<br><br>Or set it as a predefined field and not allow users to change... (hashed field)<br><br>2 nd question is it possible to set service type field to a MUST field.<br>


<br>It is really urgent for me if someone has an answer or a workaround solution it will be great!<br><font color="#888888"><br>Sarper<br><br>
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