hello again, I commented that I follow the procedure but the state does not change, you know where I can review that rule or event?

Thanks

Julio.

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Steven Carr
Enviado el: Martes, 28 de Febrero de 2012 12:29 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] change

Lock, add a note or reply to the ticket and it will change to open.

On 28 February 2012 17:23, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:

Hello everybody,

I have a question:

I´m agent, how to change ticket state new to open.

thanks

Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155


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