Hi,
I’m new on the list, we’re working on using OTRS to manage our customer’s questions and requests.
I understand that Philippe doesn't use fetchmail as these lines are commented out.
According to your crontab, OTRS mails are coming from these lines :
# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
So, mails are received every 10 minutes. You can change that to something like 5 or 3 minutes.
You told about more than 15 minutes delay, part of the delay may come from the Exchange/Outlook side.
Hope this helps,
Florian.
-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Ralf Hildebrandt
Envoyé : vendredi 22 janvier 2010 10:35
À : otrs@otrs.org
Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?
* Martignier, Philippe
Hi there,
I want to speed up the frequence of refresh (= an email arrives in Outlook and then OTRS looks in the mail box if there is a mail it deletes that email and create a ticket inside OTRS)
Well, don't use fetchmail, but feed OTRS directly via SMTP. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/