We use the otrs-web directory to serve static content from, such as
images, and things as the rich text editor.
The /otrs directory is only for the active content; this has Perl enabled.
The index.html file is just to re-route any people who do URL hacking
to the customer interface :D
((enjoy))
-
Michiel Beijen
R&D
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On Wed, Mar 10, 2010 at 10:28 PM, Swope, Mark
Hello, Looking through /etc/apache2/conf.d/otrs.conf, I see an entry of 'alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" In that directory I see "index.html" that very helpfully redirects to the agent login page, http://myserver/otrs/index.pl
In other words, http://myserver/otrs-web/index.html --> http://myserver/otrs/index.pl
Where is /otrs-web/ from? I don't see it in the docs anywhere.
I would like to set up something similar wherein: 1 - http://myserver/index.html --> http://myserver/otrs/customer.pl 2 - http://myserver/otrs/index/html --> http://myserver/otrs/index.pl
The second one looks obvious, but will doing the first one (say by adjusting the Alias entry or adding another one) and adjusting a "customer" version of "index.html" and moving it *mess up* anything else that I don't know about?
I guess I can try and find out, eh?
Thanks, Mark
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