7 Jan
2004
7 Jan
'04
9:08 a.m.
On Tue, Jan 06, 2004 at 06:09:50PM -0000, Raza Rizvi wrote:
Can you have escalation work by altering the priority on a creeping basis? ie. After x minutes, it goes from priority a to priority b and then to priority c (is this a job for GenericAgent!)? I have thought about just moving tickets between queues to do this sort of thing.
This will not work with the GenericAgent yet. But it shoud work with OTRS 1.2 brcause you can search for tickets older then x minutes with state xy and priority lala.
and when is 1.2 slated for release :-)
Beta1 hopefully this days. :)
Raza
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!