I followed the manual closely adding the whole section they included
into my config file and I would just get a misconfiguration error I
checked it over and over, so was hoping to find the frontend. <br>
<br>
How do you change the tickets customerid?<br><br><div><span class="gmail_quote">On 11/11/05, <b class="gmail_sendername">Jamie Montgomery</b> &lt;<a href="mailto:Jamie.Montgomery@comporium.com">Jamie.Montgomery@comporium.com
</a>&gt; wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><font face="sans-serif" size="2">What type of misconfiguration error
do you get?</font>
<br><font face="sans-serif" size="2">Since the <a href="http://Config.pm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Config.pm</a> is a PERL script,
I have missed the syntax a time or two by omitting a '#' in a comment or
adding a quote where I didn't need one.</font>
<br>
<br><font face="sans-serif" size="2">As for the Company Tickets view, there
is a section in the OTRS Manual about how to turn this feature on...(<a href="http://8.2.2.1" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">8.2.2.1</a>)</font>
<br><font face="sans-serif" size="2">When you (or the customer) make tickets
that belong to a group of customers, be sure to use the same &quot;CustomerID&quot;.
This allows customers with the same &quot;CustomerID&quot; to see each
other's tickets under Company View. &nbsp;... &nbsp;As far as the frontend
way to make this work, I have not found it either. You'll have to change
the <a href="http://Config.pm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Config.pm</a> file and change the database around (as listed in the manual)<br>
</font>
<br>
<br>
<br>
<table width="100%">
<tbody><tr valign="top">
<td width="40%"><font face="sans-serif" size="1"><b><a href="mailto:christian.verdun@cfi-pac.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">christian.verdun@cfi-pac.com</a></b>
</font>
<br><font face="sans-serif" size="1">Sent by: <a href="mailto:otrs-bounces@otrs.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">otrs-bounces@otrs.org</a></font>
<p><font face="sans-serif" size="1">11/11/2005 07:07 PM</font>
<table border="1">
<tbody><tr valign="top">
<td bgcolor="white">
<div align="center"><font face="sans-serif" size="1">Please respond to<br>
&quot;User questions and discussions about OTRS.org&quot; &lt;<a href="mailto:otrs@otrs.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">otrs@otrs.org</a>&gt;</font></div></td></tr></tbody></table>

<br>
</p></td><td width="59%">
<table width="100%">
<tbody><tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">To</font></div>
</td><td><font face="sans-serif" size="1"><a href="mailto:otrs@otrs.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">otrs@otrs.org</a></font>
</td></tr><tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">cc</font></div>
</td><td>
              <br>
</td></tr><tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">Subject</font></div>
</td><td><font face="sans-serif" size="1">[otrs]Company Tickets</font></td></tr></tbody></table>
<br>
<table>
<tbody><tr valign="top">
<td>
              <br>
</td><td><br>
</td></tr></tbody></table>
<br></td></tr></tbody></table><div><span class="e" id="q_10781db229a72c66_1">
<br>
<br>
<br><font size="2"><tt>Having an issue inserting settings from <a href="http://default.pm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">default.pm</a>
into <a href="http://config.pm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">config.pm</a> I get a<br>
misconfugartion error. I am trying to make it so all customers can view
all<br>
others customers tickets in Company Tickets view. It also said there was
a<br>
frontend way to achieve this ive been unable to find it. Any<br>
solutions?<br>
<br>
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