Hi
chaps,
I'm using OTRS
version 2.2.3 and configuring it to meet our needs. My main issue at the moment
is regarding, what I would call, subfields. What I've done is to
use TicketFreeText1 as 'TicketType' and then TicketFreeText2 as
'SubTicketType'. For example, for an IT helpdesk for a company, you might have
TicketTypes 'Network Connectivity' and 'Printer Support'.
Now, you would
obviously want the SubTicketTypes to be dependant on what is selected for
TicketType. Is there any way to get OTRS to filter what is show in the
TicketFreeText2 input box dependant on whats in TicketFreeText1? Ideally I would
also then like to add 'FaultType' that is dependant on 'SubTicketType' and
'SubFaultType', which is dependant on 'FaultType'. So:
TicketType -->
SubTicketType --> FaultType --> SubFaultType
Many thanks in
advance,
Simon
Adams
Parallel - Third time winner of Network Professional of the
Year
*********************************************************************************
Privileged/Confidential
Information may be contained in this
message. If you are not the addressee
indicated in this message
(or responsible for delivery of the message to such
person), you
may not copy or deliver this message to anyone. In such case,
you
should destroy this message and kindly notify the sender by
reply
email. Please advise immediately if you or your employer do
not
consent to Internet email for messages of this kind.
Opinions,
conclusions and other information in this message that do
not
relate to the official business of Parallel shall be understood
as
neither given nor endorsed by it.
Unless agreed otherwise by way of a signed
agreement, any business
conducted by Parallel shall be subject to its
Standard Terms and
Conditions, which are available upon
request.
********************************************************************************