Hi,
 
is it possible to add some information in a ticket in the queue view like first human response time, Owner and last answer time .
Whcih file do we have to modify ?
 
Is it possible to add the priority in the result when you do a ticket search .
 
It it possible to make a stat profile showing the NEW to OPEN (response) and NEW to RESOLUTION (close) time.
 
Thx in advance

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