[otrs] Using soap to create faq item from csv file

13 Dec 2012


      Hi
Is there any information available / example on how to create a faq item 
using the soap interface.
We are using otrs 3.1.10 and FAQ 2.1.3
We need to import a external database (csv-file with language- question 
- solution) into the otrs faq and want to this using php and soap.

I find this in faq.pm, but don't know / find where to put the language - 
question - solution of the faq item

=item new()

create a faq object

     use Kernel::Config;
     use Kernel::System::Encode;
     use Kernel::System::Log;
     use Kernel::System::Main;
     use Kernel::System::DB;
     use Kernel::System::Time;
     use Kernel::System::FAQ;

     my $ConfigObject = Kernel::Config->new();
     my $EncodeObject = Kernel::System::Encode->new(
         ConfigObject => $ConfigObject,
     );
     my $LogObject = Kernel::System::Log->new(
         ConfigObject => $ConfigObject,
         ConfigObject => $ConfigObject,
     );
     my $LogObject = Kernel::System::Log->new(
         ConfigObject => $ConfigObject,
         EncodeObject => $EncodeObject,
     );
     my $MainObject = Kernel::System::Main->new(
         ConfigObject => $ConfigObject,
         EncodeObject => $EncodeObject,
         LogObject    => $LogObject,
     );
     my $TimeObject = Kernel::System::Time->new(
         ConfigObject => $ConfigObject,
         LogObject    => $LogObject,
     );
     my $DBObject = Kernel::System::DB->new(
         ConfigObject => $ConfigObject,
         EncodeObject => $EncodeObject,
         LogObject    => $LogObject,
         MainObject   => $MainObject,
     );
     my $FAQObject = Kernel::System::FAQ->new(
         ConfigObject => $ConfigObject,
         EncodeObject => $EncodeObject,
         LogObject    => $LogObject,
         DBObject     => $DBObject,
         TimeObject   => $TimeObject,
         MainObject   => $MainObject,
     );

=cut

[otrs] Using soap to create faq item from csv file

Bruno Cardon