Hi everyone...

I am running OTRS 2.4 on Linux.

I am trying to use <OTRS_TICKET_TicketNumber> in the subect line of an autoresponse that goes out when a new ticket is received.

My template subject looks like this:

Re: <OTRS_TICKET_TicketNumber> <OTRS_TICKET_Title>

However, the output on the oitgoing messages appears as:

[Ticket#2009101710000058] <OTRS_TICKET_TicketNumber> <OTRS_TICKET_Title>

I am a bit confused as to why the "Re:" doesn't appear, and whe the two variables are showing up as the variable names.

In the body of the email I use the same variable and it works just fine:

Ticket Number: <OTRS_TICKET_TicketNumber>
Ticket ID: <OTRS_TICKET_TicketID>
Ticket Queue: <OTRS_TICKET_Queue>
Ticket Current State: <OTRS_TICKET_State>

looks like:
Ticket Number: 2009101710000058
Ticket ID: 31
Ticket Queue: Show
Ticket Current State: new

I found this bug: http://bugs.otrs.org/show_bug.cgi?id=785 which indicates that this problem was fixed...

John