Hi, List! I'm sorry in advance about asking the same question for a second time. My OTRS 1.2.3 (default configured as UTF-8) runs with PgSQL configured for UNICODE in the background and works well. BUT when a mail with the following encodings arrives ISO-8859-8 ISO-8859-8-I and windows-1255 the database (not OTRS) screams "THAT IS NOT UNICODE WHAT YOU ARE TRYING TO WRITE". The mail is never registeres into the system. Therefor i'm searching for a tool to reencode ANY incoming mail encoding into UTF8 before passing it to the postmaster. To be able to replicate this problem you have to send a mail not just encoded in some other encoding but to actually put some characters of that language in ( try chineese non Unicode encoding). This functionality will do good because: 1. You will be able to have multiple languages on one page. 2. You don't have to deal with locale encoding in the system. 3. perl already thinks in unicode why should we use that? Anyone did something like this? Ideas are more then welcome. Thanks for your help. Kind Regards, Boris Ratner.