[otrs] Modifying label and display order of default ticket fields

Currently I have gotten OTRS running with an oracle backend and trusting apache's mod_auth_kerb authentication to our domain. I've also added several freetext fields to our ticket views. However, my end users want me to change the display labels on a number of the fields and reorder how they display on the screen, including the default delivered fields from OTRS. Thusfar my search of the documentation and this archive has not turned up anything about where I go about redefining these elements. While I suspect that this question has been asked and answered, I can't find the record of it. If anyone could point me in the right direction, I would appreciate it. Robert McCarroll Systems Administration NYS Department of Civil Service