Hmmm....

I had messages in the admin->package manager screen that said 3 of the ITSM modules
needed to be reinstalled???

Also I am using fedora and centos - could the
/etc/init.d/otrs script be changed to

...

      # --
      # check mysql, mysql init script does not have a status check...
      # --
      if test $OTRS_DB_RUNNING -gt 0; then
        echo -n " Checking $OTRS_USED_DB ..."
        if $OTRS_USED_DB_TEST >/dev/null 2>&1; then
          echo " done."
        else
          echo " failed."
          echo " --> Please start the database at first! (service $OTRS_USED_DB start) <--"
          exit 1;
        fi
      else
          echo " Disabled: $OTRS_USED_DB check!"
      fi
...

in the echo -n " Checking ... " line use the variable from
the /etc/sysconfig/otrs file for the database used instead
of hardcoding MySQL.

Steve

On 10/28/2010 10:22 AM, Michiel Beijen wrote:

Hi Stephen,

These files are modified by installing ITSM; which means they're
different than in the original RPM.
The upgrade worked perfectly!

You copied them back to the original location, then re-installed ITSM
(which in turn overwrites the files); those steps were superfluous.
--
Mike


On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark <sclark@netwolves.com> wrote:

On 10/28/2010 09:52 AM, Steve Clark wrote:

Hello,

anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.

I got the following:
  1:otrs                   warning:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created
as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created
as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created
as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew

In doing a diff between the files it looks like ITSM changed these files and
now the upgrade didn't work correctly???

I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM
modules that said needed to be re-installed.
Was this the correct procedure?

Thanks,

--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
http://www.netwolves.com

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
http://www.netwolves.com