On 1/29/07, <b class="gmail_sendername">Liz Burke-Scovill</b> &lt;<a href="mailto:fiddledragon@gmail.com">fiddledragon@gmail.com</a>&gt; wrote:<div><span class="gmail_quote"></span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
At this point, it looks like I had it all installed correctly - but when I went to go to index.php or installer.php it said <br><br>Died at <a href="http://defaults.pm/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">


Defaults.pm</a> line 1803.<br><br>The
line in question is telling me that $HOME/RELEASE file is not
available. Regardless of whether I set $HOME manually or not to
$OTRS_HOME, I get this error.<br><br>I had sent a longer more detailed message to the list on Friday detailing what I was experiencing. If you&#39;d like I can forward that to you.<br><br>Thank you for your assistance! So far I&#39;m pretty impressed with what I *have* seen so far, I&#39;d like to see what it can do for us in house.
<br></blockquote></div><br>I&#39;ve only been using OTRS for a week, which is about the same time I have on this list :-) Was quiet for the first few days, and now it has started to pick up a bit.<br><br>Line 1803 (or just above it) occurs when $Self-&gt;{Home}/RELEASE is not found. My $Self-&gt;{Home} is defined in /path/to/otrs/Kernel/Config.pm. In my case, it points to: /home/otrs/www/otrs.
<br><br>Anyway, feel free to reply to this message (to the list) showing the error message and I&#39;ll try and help you out.<br><br>Best regards,<br>Gonzalo.<br>