30 Sep
2004
30 Sep
'04
5:51 p.m.
On Thu, 30 Sep 2004 13:01:08 -0400, Brian
Hello,
Strange question.. (seems very useful)
we are setting up otrs for a small company (we don't have the need to have otrs open 24x7) Is there a way to assign a message queue to an email address?
So that say when sales gets a new message in the queue, that it would send out an email to the person(s) responsible for the sales queue to log in and work with the message?
Absolutely possible. Have the agent(s) go into their preferences section and subscribe to the queue(s) for which they desire to get notifications. Then choose to be of any of the following: New tickets Follow up Ticket moved Hth, Tyler Hepworth