Re: [otrs] Response BEFORE original message, not after

Marc Herms wrote:

I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this?

See the docs: http://doc.otrs.org/2.0/en/html/ x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpandSort Nils Breunese.