13 Apr
2005
13 Apr
'05
3:22 p.m.
User questions and discussions about OTRS. wrote:
That´s a config option and if it activated, you can see all tickets from your company.
How does it work out which tickets belong to the same company? Using customer groups, e-mail domain name, or some other method? Thanks Greg -- Greg Bolshaw Flamble ~ 8 Royal Parade ~ London ~ W5 1ET Tel: +44 (0)20 8997 5000 Fax: +44 (0)20 8997 0048 greg@flamble.co.uk