Why not one OTRS system, with different queues and (system) e-mail adresses? I use one OTRS-system for 4 different clients and each client has its own (system)e-mail adressen, POPs different support adresses, has 3-8 different queues and 5-25 users. The only "seperating-problem" is the FAQ system, because the FAQs cannot be seperated (=linked to groups) unfortunately like queues and users can. But when you can share the FAQs, don't use the FAQs, of doen't matter that FAQs can be seen by the different company agents, I don't see any obstacle to use 1 OTRS system. Then you can simply move tickets to different queues etc etc without all the hassle. Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Moritz Bunkus Verzonden: donderdag 16 juni 2005 12:54 Aan: otrs@otrs.org Onderwerp: Re: [otrs] is it possible to connect two OTRS systems? Hey, On Thursday 16 June 2005 12:30, Victor Rodriguez Cortes wrote:
Why would you need to "connect" two OTRS servers? Is there any real situation where this thing would be practical?
We have very close ties to four other companies. Although each has its own IT systems (and that won't change ) we often include those companies in each other's projects. But the support is still done by the company that has started that project. However, often enough such support calls will get bounced to another company, and it would be extremely useful if the tickets could be migrated to that company's OTRS system. Otherweise each user would have to have an account in each company's OTRS system and check all those on a regular basis -- not something that's easily done during the usual day to day work. Regards, Mosu -- LINET Services GbR Gotenweg 15 Tel.: 0531-280 191 71 38106 Braunschweig Fax.: 0531-280 191 72 http://www.linet-services.de info@linet-services.de