Re: [otrs] Lock ticket to agent when he answers by email to the OTRS system

Le Fri, 10 Aug 2007 16:17:10 +0200 Martin Hamant écrivait:

Hi !

I made a filter rule from the PostMaster filter module, like this :

Subject match: "^LOCK.*"

set X-OTRS-Lock to "lock".

I'm not sure it's the right way to use X-OTRS-Lock header :S

I see in OTRS's log that the rule is well matched, but it doesn't act. I tried with "unlock", it doesn't work either (on a locked ticket, for course) ....

How would you do that ?

Thank you !!

Bump ^^ If someone ever used this X-OTRS-Lock header, I'm interested to know how it works :) Cheers -- Martin