Hello. I've added a new status ("Awaiting Customer") and now I'm trying to get the Open/to be answered window in Dashboard show only tickets which state type is Open and Status is Awaiting Customer. I tried to add one more line in Ticket -> Frontend::Agent::Dashboard, it looked as follows: Key: Attributes Content: Status=Awaiting Customer; but OTRS doesn't let me add it. Then I added in the existing Attributes line Status=Awaiting Customer; getting the whole line look as Key: Attributes Content: StateType=open; Status=Awaiting Customer; but OTRS seems to read the line only up to the first semicolon (StateType=open;), i.e. it doesn't take into account Status=Awaiting Customer; Can somebody advise how do I set it up? Cheers, Ilya