16 May
2011
16 May
'11
7:59 a.m.
Hi Nathan:
On Sun, May 15, 2011 at 23:08, Nathan Unsworth
I need to modify the Criticality names in Services. The defaults are "1 very low", "2 low", etc. I need them to read "Undefined", "Low", "Medium", etc. I have looked everywhere I can think of but I am not able to find the files/settings to modify.
It's under Admin > General Catalog: http://doc.otrs.org/itsm/2.0/en/html/ch11s05.html BTW the 3.0 ITSM documentation is supposed to be available by the end of the month. -- Mike