On Tuesday, June 01, 2004 10:31 PM
Scott Moore
As per a previous e-mail ("Locked Ticket View") you suggested I edit the DTL info for the AgentMailboxTicket.dtl file to get the Agent Mailbox default view to look like the default QueueView. So far, things look good except for one problem-- The strings, $Data{"TicketAnswer"} and $Data{"MoveQueuesStrg"} are returned empty. For some reason that data isn't being pulled in the Agent Mailbox area like it is in the QueueView.
This is because the souce code for the mailbox is lacking the appropriate parts to build these. Compare TicketView.pm and AgentMailbox.pm, you'll get it. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388