Gordon,

It will work to correct the problem. Look at step 2 carefully. Do not click on ANYTHING but the “Setting” link on the right side of the tool bar.

~Tim

From: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk]
Sent: Tuesday, January 12, 2010 2:01 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting

I have this problem too.

Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen.

This is obviously a huge bug. I can’t even get into the admin section to uninstall the module.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Timothy J. Deerinck
Sent: 12 January 2010 05:49
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting

To fix this from that page you are stuck on, do this:

1. Hit the delete link at the bottom right of the “Edit time record” page.

2. At the confirm delete page, simply click the “Setting” link in the tool bar menu at the top.

3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011).

4. Click Submit.

This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this!

~Tim

From: Morten Bøhmer [mailto:morten@adcopartner.no]
Sent: Monday, January 11, 2010 5:05 AM
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Stuck in Time Accounting

Hi all

I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen.

Appreciate any help on this matter.

Brg morten

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