I didnt, thanks! This works for what I wanted. Im new to otrs and im implementing it on my company.

Is there a way to choose the columns shown on the results?

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Marco Vannini
Enviado el: viernes, 06 de mayo de 2011 09:46 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Stats to report ticket-id and its description

did you tought to make a search with the criteria you need from the console and then export the results in csv to process data in other tools (ie excel) ?

MV

On Fri, May 6, 2011 at 3:37 PM, Augusto Garcia | CGTEC S.A. <soporte06@cgtec.com.py> wrote:

Hi

I saw the same question in an archive of the list but couldn’t find an answer, does anyone know how to get a list of tickets with id and a description of each ticket? What I can get by now is the amount of tickets open and closed but no ticket information is shown.

Hope you can help me!

Best regards

Augusto Garcia

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