Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question

20 Sep 2006


      Hi, post some details: your configuration, ...


franck.lamas@stp-presse.fr schrieb:
...
I understand that the old tickets may become "invisible" after the 
change. But I tried to create the new tickets and the user don't see 
them even if the contents of the two fields customer_id and 
customer_user_id are different.
May be I missed something...
-----otrs-bounces@otrs.org mailto:-----otrs-bounces@otrs.org a écrit : 
-----
Pour : "User questions and discussions about OTRS.org" 
    De : Alexander Scholler 
    Envoyé par : otrs-bounces@otrs.org
    Date : 20/09/2006 10:36AM
    Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification
    Question
Hi Franck,
franck.lamas@stp-presse.fr schrieb:
     > Well, I tried what you said, and the user can login with the mail
     > address. The problem is that they don't see any tickets !
     >  
     > As I use also LDAP for the customer database backend (on the
    AgentTicket
     > Form), I think I have to coordinate the twice things, but I don't
    know
     > how to do it.
As written before, you have to set
     >>     $Self->{CustomerUser} = {
     >>      # ...
     >>      CustomerKey => 'mail',
     >>      # ...
     >>     }
    to tell OTRS to use the mail-address as unique customer id.
Note that through your switch of identification from uid to mail, your
    OTRS-data perhaps may get inconsistent. But I think not in such a way
    that you shall not switch the customer-identification.
>  
     > I had a look in the Ticket table and I've noticed that the
    customer_id
     > and the customer_user_id are used to list the tickets by
    customer. But
     > if I make changes in the table it doesn't work...
It works, believe me - you made some other mistake.
Bye, Alex
>
     >  
     > -----otrs-bounces@otrs.org a écrit : -----
     >
     >     Pour : "User questions and discussions about OTRS.org"
    
     >     De : Alexander Scholler 
     >     Envoyé par : otrs-bounces@otrs.org
     >     Date : 20/09/2006 07:06AM
     >     Objet : Re: [otrs] LDAP Customer Backend Authentification
    Question
     >
     >     Hi,
     >
     >     franck.lamas@stp-presse.fr schrieb:
     >      > I use LDAP to let my customers authentificate in the system.
     >      >  
     >      > My users have to enter their userid and i'd prefer that
    they have to
     >      > enter their mail address. How can I achieve this ?
     >
     >     $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
     >     $Self->{CustomerUser} = {
     >      # ...
     >      CustomerKey => 'mail',
     >      # ...
     >     }
     >
     >     # optional
     >     $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
     >     '@yourmaildomain.tld';
     >
     >     (That works fine on our installation.)
     >
     >     I think that the OTRS-login-name of the customer (you wish to
    use the
     >     mail-address) must be identical to the unique Identification
    of the
     >     customer (CustomerKey) within OTRS. I think you can not do any
     >     mapping like
     >     1) login with mail-adress,
     >     2) map mail-address to uid and use customer-uid within OTRS
     >
     >      >  
     >      > Thanks in advance
     >      > Franck
     >
     >     Bye, Alex
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     >
     >
     >
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