Re: [otrs] OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

22 Nov 2017

      Hi Martin,

Kein problem. Grateful for the info.

Regards

Rudolf

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Von: otrs [mailto:otrs-bounces@lists.otrs.org] Im Auftrag von Martin Gruner
Gesendet: Mittwoch, 22. November 2017 09:27
An: User questions and discussions about OTRS. 
Betreff: Re: [otrs] OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

Hello Rudolf,

this is a bug in OTRS 6: https://bugs.otrs.org/show_bug.cgi?id=13367.

The data is stored correctly, but displayed wrongly, if the mail has an encoding other than ASCII or UTF-8. The fix is in QA and will be published soon in the bug and as a part of OTRS 6 patch level 2. Apologies for the inconvenience.

Best regards,

Martin Gruner
Team Lead R&D

OTRS AG
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Am 22.11.2017 um 09:21 schrieb Rudolf Bargholz :
Hi,
Upgraded from 5.0.23 (Fedora 26) to 6.0.1 yesterday. We noticed an issue regarding the display of German/French characters in OTRS.
We sent a test mail this morning from Outlook 2013 to OTRS 6.0.1 with the mail body “äöüàéè”. In OTRS this arrives as “������”.
In the Outlook preview these characters look fine but in OTRS the characters are displayed as diamonds with a question mark.
The unformatted view of the mail contents shows the following:
--_000_VI1PR1001MB116856A5418CE03A69787CEBDE200VI1PR1001MB1168_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
=E4=F6=FC=E0=E9=E8
Any idea what we can do to resolve this problem?
Regards
Rudolf Bargholz
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