Hello Emily, I'm Luca from Italy. I've just updated to version 2.1.7 and I have the same error that you have reported. Your email reminded me that I had the same problem with version 2.1.1 some months ago. That time Mr. Ramziddin gave me this solution: #####################POSIBLE SOLUTION################################ Bug 977 http://bugs.otrs.org/show_bug.cgi?id=977 "No notification for new ticket from webinterface" ---------------------------------------------------------------------------------------- In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); Change it to: $Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); ---------------------------------------------------------------------------------------- ####################################################################### Take a look if this help you! If so, this means that this bug is still open! Best regards Luca Martella luca.martella@unilabsrl.it 2007-05-24 Messaggio originale / previous message: ==================================================== Subject: [otrs] Notfication email Date: 2007-05-24 - Time: 13.26.24 Hi there, Im having a problem with our system (2.1.7) in that when a new ticket gets issued by a customer, I dont receive a notification email. I have the boxed ticked in the user management console that should make me receive a mail, but I dont. I receive mails if a ticket is altered, and also an admin notification mail will reach me no problem. Its only when a new ticket gets issued that Im not receiving mail, and thats the most important mail of all! Any suggestions would be great, thanks. -Emily Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Apex Business Centre, Blackthorn Road, Sandyford, Dublin 18 Tel: +353 1 206 3010 Fax: +353 1 206 3017 Mob: 087 777 8391 Web: www.alliedpensions.com ==================================================== [ # ] { @ }