That was OTRS directly off of the root, I am using windowz server, but it should be the same for Linux.
Tom French
Network Administrator
DEI Services Corp.
7213 Sandscove Court
Suite One
Winter Park, FL 32792
(407) 678-3388 ext. 208
www.deicorp.net https://webmail.internal.deicorp.net/exchweb/bin/redir.asp?URL=http://www.de...
________________________________
From: otrs-bounces@otrs.org on behalf of Joe Fusco
Sent: Wed 7/5/2006 3:08 PM
To: otrs@otrs.org
Subject: [otrs] RE: OTRS Killed Apache
Tom,
Thanks for the reply. I was able to locate the Apache/httpd config file
in etc/httpd/ but still am unable to locate the OTRS config files. What
directory are they in?
Thanks,
Joe Fusco
------------------------------
Message: 6
Date: Wed, 5 Jul 2006 14:11:40 -0400
From: "Tom French"
Subject: RE: [otrs] OTRS killed Apache
To: "User questions and discussions about OTRS.org"
Message-ID:
<1C98A20ED9DD62438E02555BC0AE81433B863A@SERVER5.internal.deicorp.net>
Content-Type: text/plain; charset="iso-8859-1"
Joe,
Look here and change the FQDN:
OTRS-->otrs-->Kernel file config.pl
$Self->{'FQDN'} = 'server1';
Tom French
Network Administrator
DEI Services Corp.
7213 Sandscove Court
Suite One
Winter Park, FL 32792
(407) 678-3388 ext. 208
www.deicorp.net
<https://webmail.internal.deicorp.net/exchweb/bin/redir.asp?URL=http://w
ww.deicorp.net/>
________________________________
From: otrs-bounces@otrs.org on behalf of Joe Fusco
Sent: Wed 7/5/2006 1:06 PM
To: otrs@otrs.org
Subject: [otrs] OTRS killed Apache
I'm a relative neophyte with Linux. I installed Fedora Core 5 on a
system and was able to get to the Apache test page. I downloaded the
RPM for OTRS and ran it. After it installed, I restarted Apache and
received the following:
Starting httpd: [date & time] [warn] useless use of AllowOverride in
line 19
httpd: apr_sockaddr_info_get() failed for static-host
httpd: could not reliably determine the server's fully qualified domain
name, using 127.0.0.1 for ServerName
And the http daemon fails. I can't even figure out where OTRS installed
and can't for the life of me remember where the Apache/httpd config
files are stored. Can anyone help get me started?
Thanks
Joe Fusco
Network Manager
Ocean Dental Corporate Headquarters
206 W. 6th
Stillwater, OK 74074
Ph: 405.707.0600
Fax: 405.707.7129
Cell: 405.612.8040
Email: joe.fusco@oceandental.net
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