I administer our OTRS system.  One of the things I do it when a ticket hits the raw queue I move it into the correct queue.  When this is done I become the “owner” of the ticket.  The reports I generate then show I have open tickets when they really should be set to none in the new queue I have moved the ticket too.  Is there anyway to change the owner back to none instead of myself as the admin of OTRS?