Hi all, Is there a doc where I can find how otrs store emails/tickets ? I saw that they are duplicated to DB and FS, why ? About FS, is it possible to split them in queues (one file per queues). About scale, I'm trying to determine if the product is well adapted to our business, how many tickets are reasonable to manage ? What is the impact of selecting ArticleStorageFS ? Same for StaticDB ? PS : our hardware is an Intel Lion (IA64) and we plan to receive 1K new tickets / day split in 3 or 5 main queues (maybe 3 or 5 different otrs). The main point wasn't the tickets per day but the history. BTW : is there an update about linking otrs to a bug tracking system ? Thanks for your work ;) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Nicolas HORCHOWER Group IT Manager TGS Europe