Hello,

In fact, I copied the file DBI.pm at the directory where otrs try to find the file instead of making a link between the two file. But I got another error

Software error:

Can't locate loadable object for module DBI in @INC (@INC contains: /opt/otrs/bin/cgi-bin /opt/otrs/bin/Custom /opt/otrs/bin/Kernel/cpan-lib /opt/otrs/bin /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/perl/lib/5.10.0/i686-linux /usr/local/perl/lib/5.10.0 /usr/local/perl/lib/site_perl/5.10.0/i686-linux /usr/local/perl/lib/site_perl/5.10.0 .) at /opt/otrs/bin/cgi-bin/DBI.pm line 263

BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/DBI.pm line 263.

Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 21.

BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 21.

Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfacePublic.pm line 27.

BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfacePublic.pm line 27.

Compilation failed in require at /opt/otrs/bin/cgi-bin/public.pl line 39.

BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/public.pl line 39.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

Doing a copy of file like that is not allowed?

Best regards,

Xiaoxing