Re: [otrs] Deleting Customers and It's users

Hi Deniz, If you have skeleton db for OTRS you can droop and recreate but I have not tried this thing.In OTRS you can inactive the user, group and queue but you can not delete these entity. Hope if I am wrong some one from forum will correct me. My recommendation is use two setup of OTRS one for testing and one for production.its always a better practice to make the changes on testing setup before finaly implementing it on production server. Regards Sourabh Sarwate On Fri, Feb 26, 2010 at 10:50 PM, Deniz Rende wrote:

Thank you Sourabh, it looks like the only way to get rid of the user would be going into the database and delete the user from there.

So what is the recommendation here? Do I have to recreate my database? How will this affect my install? Will I need to create my customer queues again? Would not this mean a new set of test users and test emails?

I wish there was an easy way to get rid of the initial "test" data right after the install...

On Fri, Feb 26, 2010 at 1:26 AM, Sourabh Sarwate wrote:

...

Hi,

\Use the link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=54to delete the ticket from OTRS. As per my knowledge it is not possible to delete the user and group from OTRS, instead of that you can inactive the group and user.

Regards Sourabh Sarwate

On Thu, Feb 25, 2010 at 11:08 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

...

Hi there,

After deleting all your tickets using GenericAgent, I guess you could remove them directly from the database, making sure you won't delete the admin user (ID=1), tables are named users for agents and customer_users, customer_preferences and customer_company for customers

Leonardo Certuche

On Thu, Feb 25, 2010 at 10:44 AM, Deniz Rende wrote:

...

Hi Folks,

After deploying otrs newly in a server, I would like to get rid of the imaginary users (test users) from otrs. I deleted all the tickets created with Generic Agent, and I would like to get rid of those test users. Since all the tickets and users were test users, I am really not worried about "Data Consistency".

So is there any way to do this in otrs 2.4.7?

Thanks....

-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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-- Regards, Sourabh Sarwate

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-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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