Hi Lars, I was able to enable the status view module and it now appears in the NAV Bar. Thanks for the advise! Is there a way though to customise it to have diferent status view of seperate queues and not all combined? Regards, Pieter Pieter de Vries Project Manager Network Innovations Inc. Web. www.networkinv.com Eml. pieter@networkinv.com GSM AFG +93 (0)798040004 GSM AFG +93 (0)707040007 On 28-Jul-08, at 9:54 AM, Pieter de Vries wrote: Hi Lars, Thank you for the clarification. I just had a look in Admin>Sysconf and statusview is enabled but the tick box is greyed out. I also see no link on the toolbar that says "Statusview". Could this be caused by the fact that we are running OTRS::ITSM on Microsoft Server 2003 as opposed to a Linux distro? I remember reading something about some options not available when running on Microsoft. Regards, Pieter Pieter de Vries Project Manager Network Innovations Inc. Web. www.networkinv.com Eml. pieter@networkinv.com GSM AFG +93 (0)798040004 GSM AFG +93 (0)707040007 On 28-Jul-08, at 9:42 AM, Lars Jørgensen wrote: Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of locked tickets, if so, please point me in the right direction if I have it wrong.
It's an easy point to miss. "Locked" means "Somebody is working in this, don't touch it". Think of it as "assigned". Your supervisor needs can be fulfilled if you enable the statusview. Search for it in Admin -> Sysconf. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/