2008/5/21 DAVAUT Benoit [FR]
Hello,
I'm trying to configure OTRS to match up to our needs. But here are the problems I have:
- When a customer opens a new ticket or reply via the web interface, we don't receive any notification by email! Where can I set it? because I didn't find …
In your preferences, select the queues you want to watch and activate the notification
- The second problem is a bit of a particular case : I have company with multiple sites. For example with customer ID : DAV001 / DAV002 / DAV003 ! How can we ensure that the customer can deal with tickets for is own site (My Tickets), but see ALL tickets of various sites (Company Tickets) DAVXXX ? Because, he can handle any ticket company !!
Do you mean have access to company tickets in read only mode?
Do you understand my problem? If so, can you help me … please ?
Thanks for your help !
Best Regards,
Benoit DAVAUT
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