Re: [otrs] can ticket be created and tracked based on subject line

Darshak Modi schrieb:

I think for that also, you need to have ticketid somewhere in subject/body

Did you test, or do you just suspect? I just tested. I created a ticket by sending mail to OTRS. Without waiting for OTRS to accnolege my mail, I then sent a reply to my original mail, keeping just the subject (and, I think, the In-Reply-To header line) intact. OTRS did add the second mail to the ticket that was created out of the first mail. Susan