Joseph Atkins wrote:
I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error:
------------------------------------- ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006
Message: ???
Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 --------------------------------------
Clicking on sysconfig gives me the following: -------------------------------------- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. --------------------------------------
Anyone have any ideas on how to fix/troubleshoot this?
This has been asked a lot of times. Please search the list archives before posting. Basically you need the XML::Parser::Lite module as listed in the dependencies you need to install. You can run the otrs.checkModules command to check if you have all dependencies installed. Nils.