Re: [otrs] How to migrate from 3.1.10 to 3.3.4

Hello Sameer, If you update the server you will need to update kix4otrs too, good news is Kix4otrs 6.0.0 is available for otrs 3.3.4 http://www.cape-it.de/current-kix4otrs.html Regards 2014-02-19 1:16 GMT-06:00 sameer khan :

@fabian thanks for the update, it would be great if can send me your update documentation, i can modify it for ubuntu if it requires it. just one question by any chance are you using kix4otrs, if so did you updated it as well.

If some one can suggest, should i update kix4otrs as well. The problem i see is kix4otrs might not be there for 3.2 though i haven't checked.

Thanks

------------------------------ From: fabian.reichardt@cbs-consulting.de To: otrs@otrs.org Date: Wed, 19 Feb 2014 06:14:46 +0000

Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4

Good morning,

In my case I did the following, which worked perfectly fine:

a. Update all installed AddOns to the latest possible version for OTRS 3.1

b. 3.1.x->3.2.12 (follow the upgrade document found here: http://doc.otrs.org/3.2/en/html/upgrading.html

c. Update all installed AddOns to the latest possible version for OTRS 3.2

d. 3.2.12->3.3.3 (follow the upgrade document found here: http://doc.otrs.org/3.3/en/html/upgrading.html

e. Update all installed AddOns to the latest possible version for OTRS 3.3

I practically did the same thing as you did. Moved to a new server and update to the latest OTRS version, at that time 3.3.3. Worst part was, moving from a Windows server to a CentOS server (the bad part was getting rid of all Windows specific stuff in the config files).

If you move to a CentOS (6.5) server, I can give you a small part of my own upgrade documentation, with which you can easily install/update the AddOns on the server directly using the "otrs.PackageManager.pl", kind of a checklist thing. (would also work with RHEL 6.5)

Just let me know.

Cheers,

Fabian

*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *sameer khan *Gesendet:* Mittwoch, 19. Februar 2014 06:53 *An:* OTRS *Betreff:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4

if i move from 3.1->3.2 do i have to install everything with itsm or just the otrs help desk system will do . can any please clarify what should be installed to move to 3.1->3.2 and then 3.2->3.3.

I have otrs with itsm and kix4otrs installed currently on 3.1

Thanks ------------------------------

From: mhillman@equuscs.com To: otrs@otrs.org Date: Tue, 18 Feb 2014 09:50:38 -0600 Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4

If I understand correctly and you are taking a backup of your 3.1 database and restoring it to a different server on 3.3, you still need to run the SQL extents scripts in the installers to do the database modifications. You would do best to install the 3.1 version on the new system, then upgrade to the 3.2.x path, then to 3.3. This way you can be sure you did not miss any steps.

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *sameer khan *Sent:* Tuesday, February 18, 2014 9:07 AM *To:* OTRS *Subject:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4

the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the 3.1.0 then do upgrade testing. Also just to point out i am also using kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will cause issue ?

Thanks ------------------------------

From: alvaro@gridshield.net Date: Tue, 18 Feb 2014 08:45:32 -0600 To: otrs@otrs.org Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4

Also you need to download a install packages for 3.3 then your repository will update to 3.3

Regards

2014-02-18 8:40 GMT-06:00 Reto Müller :

Hi

As far as I know you have to update first to 3.2 and than to 3.3. I had no problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in the OTRS documentation. http://doc.otrs.org/3.3/en/html/upgrading.html

Cheers Reto

Am 18.02.14 15:27, schrieb sameer khan:

Hi guys,

I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have tried the database dump, but i see it is not working properly i.e. in package manager on 3.3.4 with database restored from 3.1.10 , i am still packages 3.1.10 version that is from the old system.

I only intend to keep the tickets data, CMDB and related data.

Thanks

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