On Mon, Apr 16, 2012 at 11:12, Andy Wodfer <
wodfer@gmail.com> wrote:
> Anyone?
>
> Sorry for generic or perhaps not very clear question. I'm not a programmer,
> but my programmer wanted to know this and therefore I try to forward his
> request.
>
> My programmer has made a webapplication that will use the create ticket
> functionality from outside OTRS and we will also link to existing OTRS
> tickets (inside OTRS) to reply to them from this external webapplication.
> The idea is to not log into two separate systems, but let OTRS handle the
> login and use this so that any agent who is logged into OTRS will also be
> automatically logged into our application aswell or let users who log into
> our webapplication be authenticated through OTRS.
>
> My programmer needs to know how to set up an OTRS connector the best way and
> what protocol to use. Also possibly a link to some API info (version 3 of
> OTRS) that describes this. Soap, rpc other?
>
> I read somewhere that OTRS 3.1 has a lot more work done to WSDL and was it
> SOAP? Any info on this?
>
> Here's what I've found out so far:
>
> 1. We need a connector and it can run over SOAP, RPC or
> HTTP(?)
http://doc.otrs.org/3.1/en/html/genericinterface.html
>
> 2. Authentication functianality when a connector is working can be done as
> described here:
>
http://doc.otrs.org/3.1/en/html/auth-backends.html
>
> Am I onto something? :-)
>
> Thanks a lot for you help and time.
>
> Best regards,
> Andy
>
>
>
> On Thu, Apr 12, 2012 at 12:50 PM, Andy Wodfer <
wodfer@gmail.com> wrote:
>>
>> Dear listreaders!
>>
>> We're programming an external application that needs to autheticate users
>> (agents) through OTRS.
>>
>> We need to know the best way and protocol to connect API calls to OTRS and
>> authenticate users this way.
>>
>> Can you help us with some inputs on this or direct us to some relevant
>> documentation? I have searched, but not found exactly what I'm looking for.
>>
>> Thanks!
>>
>> Best regards,
>> Andy
>
>
>