Re: [otrs] SMTP Sending error

14 Dec 2010

      Mike,

Thanks for the response.  I checked all the things you mentioned, and
everything looks good. Here's the output of CheckModules.pl  I
installed somw o the modules via yum (Centos 5.5).  Maybe I need to
force reinstall via CPAN?

-bash-3.2$ /opt/otrs/bin/otrs.CheckModules.pl
   o CGI............................ok (v3.50)
   o Crypt::PasswdMD5...............ok (v1.3)
   o CSS::Minifier..................ok (v0.01)
   o Date::Format...................ok (v2.24)
   o Date::Pcalc....................ok (v1.2)
   o DBI............................ok (v1.609)
   o DBD::mysql.....................ok (v4.014)
   o Digest::MD5....................ok (v2.36)
   o Digest::SHA::PurePerl..........ok (v5.48)
   o Encode::HanExtra...............Not installed! (Optional -
Required to handle mails with several Chinese character sets.)
   o GD.............................Not installed! (Optional -
Required for stats)
      o GD::Text....................Not installed! (Optional -
Required for stats.)
      o GD::Graph...................Not installed! (Optional -
Required for stats.)
      o GD::Graph::lines............Not installed! (Optional -
Required for stats.)
      o GD::Text::Align.............Not installed! (Optional -
Required for stats.)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o JavaScript::Minifier...........ok (v1.05)
   o JSON...........................ok (v2.27)
      o JSON::PP....................ok (v2.27008)
      o JSON::XS....................ok (v2.3)
   o LWP::UserAgent.................ok (v5.834)
   o Mail::Internet.................ok (v2.07)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o MIME::Base64...................ok (v3.07)
   o MIME::Tools....................ok (v5.428)
   o ModPerl::Util..................ok (v2.000004)
      o Apache::DBI.................Not installed! (Optional -
Improves performance on Apache webservers with mod_perl by
establishing persistent database connections.)
      o Apache2::Reload.............ok (v0.11)
   o Net::DNS.......................ok (v0.59)
   o Net::POP3......................ok (v2.28)
   o Net::IMAP::Simple..............ok (v1.2017)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.29)
      o Authen::SASL................ok (v2.15)
      o Net::SMTP::SSL..............ok (v1.01)
      o Net::SMTP::TLS..............ok (v0.12)
   o Net::LDAP......................Not installed! (Optional -
Required for directory authentication.)
   o PDF::API2......................Not installed! (Optional -
Required for PDF output.)
      o Compress::Zlib..............ok (v2.024)
   o SOAP::Lite.....................Not installed! (Optional -
Required for the SOAP interface.)
   o Text::CSV......................ok (v1.20)
      o Text::CSV_PP................ok (v1.28)
      o Text::CSV_XS................Not installed! (Optional -
Optional, install it for faster CSV handling.)
   o XML::Parser....................ok (v2.34)

On Tue, Dec 14, 2010 at 07:04, Michiel Beijen  wrote:
...
Hi Nik;
1) Please check you have the correct Perl modules installed -->
http://doc.otrs.org/3.0/en/html/x549.html#installation-of-perl-modules
2) Make sure you've selected port 465
3) Configure Core:FQDN
For me, if I do 1) and 2); it *Just Works* for Google Apps.
--
Mike
On Fri, Dec 10, 2010 at 9:32 PM, Nik Martin 
wrote:
...
Just got OTRS 3.03 setup from the RPM on Centos 5.5.  Trying to get
ANY mail sending option working, with no luck.  The error when trying
to relay via Google Apps (SMTPS) is:
Software error:
Can't locate object method "new" via package "Net::SMTP::SSL" at
/opt/otrs//Kernel/System/Email/SMTPS.pm line 121.
For help, please send mail to the webmaster (root@localhost), giving
this error message and the time and date of the error.
Does anyone have any suggestions?  I've tried Sendmail as well, and
got a similar but different error, about not finding the method
"autoflush"
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