As you might have noticed, you are experiencing issues with your smtp server
configuration. The otrs version you are using only supports "plain" smtp, so
no ssl. Please check your settings.
Kind regards,
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On Apr 30, 2009 5:58 PM, "Amanpreet Singh" wrote:
hi,
i have installed OTRS on Debian, its working fine
sending & receiving the tickets,
i have set a auto responder for new tickets in the queue,
the problem is the sender of the ticket never receive the auto response,
system log shows the following errors:
OTRS-PM3-10[15211]: [Notice][Kernel::System::Ticket::TicketCreate] New
Ticket [1053/Test Ticket-032] created (TicketID=134,Queue=Suppo$
OTRS-PM3-10[15211]: [Error][Kernel::System::Email::SMTP::Send][Line:87]:
Can't use from: ! Enable debug for more info!
OTRS-PM3-10[15211]:
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [1053] ($
OTRS-PM3-10[15211]: [Notice][main::FetchMail] Fetched 1 email(s) from
aman@eurus.net@pop.fatcow.com.
when enable the debug,shows
OTRS-PM3-10[11202]: [Notice][Kernel::System::Ticket::TicketCreate] New
Ticket [1051/Test Ticket-030] created (TicketID=132,Queue=Suppo$
OTRS-PM3-10[11202]: [Error][Kernel::System::Email::SMTP::Send][Line:127]:
Can't connect to smtp.fatcow.com: Bad file descriptor!
OTRS-PM3-10[11202]:
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [1051] ($
OTRS-PM3-10[11202]: [Notice][main::FetchMail] Fetched 1 email(s) from
aman@eurus.net@pop.fatcow.com.
help plz,
thanks in advance.
--
regards:
Amanpreet Singh
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