Gerardo, I'd love to waste some of my time to try helping you out a little bit! ;-) I could not understand how cron, modprobe and lsmod would have anything to do with your issues. When you'd send an admin notification OTRS uses the Core::Sendmail settings to determine how to send out e-mail. In your case the mail server you configured is rejecting the use of the address "gpivotto@sep.org.ar" as a "from" address. This can be because of the mail server is not accepting mail sent from the domain "sep.org.ar" or it can also be that you'd need to authenticate first. Please review the settings in OTRS under Admin > SysConfig > Framework > Core > AdminEmail, which will contain your default email address to be used for Admin Notification, and Admin > SysConfig > Framework > Core::Sendmail which will contain your mail server setup for sending out mail. Also, you state that you do not understand much of Linux system administration but you chose OTRS because of the license. While of course the GPL is a fine license, I would point out that OTRS can also run on Windows, and many people do so. This is advisable if your shop has mainly Windows skills. Of course OTRS uses the same GPL license (AGPL for OTRS >= v2.4) on Windows as on Linux, the only downside is that you do not work with a GPL'ed operating system. Another possibility is to learn linux administrating, since you are using Ubuntu you might want to check out training courses here: http://www.ubuntu.com/training Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Jul 3, 2009 at 00:40, Gerardo Pivotto - sistemas < gpivotto@sep.org.ar> wrote:
I got an error while trying to send a Admin notification. During my implementation testings i did not have this problem at all. First, I introduce mi Implementation structure. I got an OTRS 2.2.4, running on a Ubuntu 8.04 Server, the ubuntu server is hosted at a VMware Server virtual machine(testing enviroment was an ubuntu server 9.04, in an vmx runing on VMware player). I sudo aptitude the precompiled aplication with this command: "sudo aptitude install -with--recommends". I tryed all otrs modules and did not found any problem. But later I configure admin mail acount and smtp address(I got an mail server so i decided to use it smtp service rather than configurin another method to send the notification. For testing after the error apears, I reestart cron services(I guess that it is the guilty in this case) then I modprobe and lsmod looking for it and I didnot found nothing on them. Here is the error resulting of sending an Admin Notification:
" Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Jul 2 16:24:39 2009
Message: Can't use from: gpivotto@sep.org.ar! Enable debug for more info!
Traceback (4699): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 87 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::Modules::AdminEmail::Run (v1.25) Line: 107 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 " I really dont understand much of linux managing, but as OTRS is GPL license, I decided to use an GPL licese base software.
First of all, I just have to apologies because of my bad use of the English language. Then after the formal thing i just want to say thanks from now to the time you people waste trying to help me.
See you next time, Gerardo Pivotto Country: Argentina City: Cordoba Primary Language: Spanish. Secondary Language: English. Little bit of Portugues and French.
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