Hej Tyler, you wrote:
Paul and Kai have both stated that they are working on developing better statistics for OTRS. Does anybody know the status of their projects? I am ready to develop a module of my own, but if there is already good work in progress then I will forego my project and would like to offer my assistance in development and testing.
The only thing I had been trying to do, was see if I could get something like PHPMyAdmin to have some saved MySQL queries to allow some reports to be generated. Unfortunately, there have been hardware problems on the Linux box running OTRS, and I haven't been able to get anywhere except for documentation and theory. Further, I no longer sure how high of a priority this project is for my manager, and so I have no idea if or when I'll be able to put any of it into practice. Paul Paul Stigaard Operations Analyst Retail Lockbox, Inc. paul@retaillockbox.com Phone 206.624.2871 Fax 206.624.2872 Disclaimer: The information contained in this communication is confidential and only for the use of the intended addressee(s). If you have received this communication in error, any disclosure or use of such information is strictly prohibited. Please notify the sender immediately and destroy all copies. Thank you.