Re: [otrs] Creating a new user agent (Postgres, Mac OSX)

9 Nov 2007

      Im still having a HELL of a time getting the built in perl to CPAN me up
some needed OTRS modules.

Just got approval for testing with a  userland perl (activeperl).  Should
have that done today and I will hopefully not get the same problem as you so
we can say you did something wrong :)

That would really stink if OTRS just didn't work in Leopard..

-Andy

On 11/8/07 8:38 PM, "Manoj Patwardhan"  wrote:
...
Hi Andy,
FWIW, I tried the installation with MySQL and get the same error as I
did before with Postgres. Just cannot create a user agent.
Thanks,
Manoj
On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
...
Yeah, I'm still PPC here and its a little different than the intel
perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan"  wrote:
...
...
Can you give me any insight into how you installed the needed
modules or did
you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It just
worked first shot.
...
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Intel.
- Manoj
...
On 11/6/07 8:52 AM, "Manoj Patwardhan"  wrote:
...
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
       Date::Pcalc ... ok
      Date::Format ... ok
               DBI ... ok
         DBD::mysql ... not installed! (required - use "perl -
MCPAN -
e shell;")
       Digest::MD5 ... ok
  Crypt::PasswdMD5 ... ok
    LWP::UserAgent ... ok
        IO::Scalar ... ok
          IO::Wrap ... ok
      MIME::Base64 ... ok
       MIME::Tools ... ok
    Mail::Internet ... ok
          Net::DNS ... ok
         Net::POP3 ... ok
         Net::LDAP ... ok
         Net::SMTP ... ok
      Authen::SASL ... ok
                GD ... ok
          GD::Text ... ok
         GD::Graph ... ok
  GD::Graph::lines ... ok
   GD::Text::Align ... ok
       XML::Parser ... ok
         PDF::API2 ... ok
    Compress::Zlib ... ok
Note that I am using Postgres so I shouldn't really need
DBD::mysql.
Thanks,
- Manoj
On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
...
Wow, this is proving annoying to do.. Taking more effort than I
expected,
the perl installed is multi-threaded....
Can you paste your otrs.checkmodules?
This is mine:
CGI ... ok
      Date::Pcalc ... not installed!
     Date::Format ... not installed!
             DBI ... ok
       DBD::mysql ... not installed!
     Digest::MD5 ... ok
 Crypt::PasswdMD5 ... not installed!
  LWP::UserAgent ... ok
      IO::Scalar ... ok
        IO::Wrap ... ok
    MIME::Base64 ... ok
     MIME::Tools ... ok
  Mail::Internet ... ok
        Net::DNS ... version 0.60 is not useable with OTRS. Please
use
an older or an newer one.
       Net::POP3 ... ok
       Net::LDAP ... ok
       Net::SMTP ... ok
    Authen::SASL ... ok
               GD ... not installed! (for stats - not required)
         GD::Text ... not installed! (for stats - not required)
        GD::Graph ... not installed! (for stats - not required)
 GD::Graph::lines ... not installed! (for stats - not required)
  GD::Text::Align ... not installed! (for stats - not required)
     XML::Parser ... ok
        PDF::API2 ... not installed! (for PDF output - not
required)
  Compress::Zlib ... ok
UGH.  Well good news is I have a support contract, where they say
they
support "OS X".
-Andy
On 11/4/07 11:00 AM, "Manoj Patwardhan" 
wrote:
> Thanks Andy! Your help is greatly appreciated.
> 
> - Manoj Patwardhan
> 
> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
> 
>> dude, leopard has been out for a week.. us experts havent had a
>> chance
>> to test yet, although it should work.  major difference that i
>> can
>> think
>> of being apache.
>> 
>> ill be running through an install on my dev environment with
>> leopard
>> and
>> will try to replicate your issue.  only thing is i use mysql
>> instead
>> of
>> postgress.
>> 
>> 
>> -Andy Lubel
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
>> Behalf
>> Of
>> Manoj Patwardhan
>> Sent: Sunday, November 04, 2007 9:40 AM
>> To: otrs@otrs.org
>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>> 
>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and
>> want
>> to
>> use Postgres as the back end.
>> 
>> I followed instructions and was able to eventually log in as
>> root@localhost and create groups and roles. However, when I
>> try to
>> create a new user agent, nothing happens. I looked at the Apache
>> (2.2)
>> error log and the message I see is the following:
>> 
>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4
>> 09:22:10
>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Message:
>> Need
>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Traceback
>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
>> 49,
>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>> referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>> Module: /
>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:
>> 47,
>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> 
>> Any ideas what might be going on? I get a similar log when I try
>> to
>> create a new customer account (using customer.pl).
>> 
>> Thanks!
>> --
>> Manoj Patwardhan
>> _______________________________________________
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>> => http://www.otrs.com/
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>> => http://www.otrs.com/
>> 
>> 
> 
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Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel@gtsi.com
--
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